Order and delivery:
When will I receive my order?
The average delivery time is 7-15 days. Because our products are shipped directly from the supplier to you. This unique business model allows us to save on storage and transport costs and we can offer the products at a lower price than our competitors and cover the shipping costs ourselves.
The expected delivery time has passed, where is my order!
Answer: In 99% of cases, orders are delivered within the expected delivery time.
Delivery times. Unfortunately, orders can sometimes be delayed during the delivery process.
Delivery process. You can check the status of your order via the following link:
Universal Parcel Tracking - Global Package Tracking (parcelsapp.com)
Have you not received anything 3 days after the expected delivery date? Please contact us
I am missing some products in my order, how is this possible?
As we work with different suppliers, it is possible that products are shipped separately. If items are missing from your order, you can usually expect them after 2-3 days. We apologise for the inconvenience.
What are the shipping costs?
We are responsible for the shipping costs of the order.
*It sometimes happens that we give away some FREE items as a promotion. We charge £6.95 for shipping to cover the cost.
Exchanges and returns
I am not satisfied with my order, can I return it?
Yes, you can return any order, if it is undamaged and unused, within 14 days without giving a reason.
